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How do I clear my browser's cache?

kjpark
posted this on August 06, 2010 11:04 AM

Browser and Flash Cache

Clearing your cache helps prevent a lot of loading errors. To clear your cache, select your browser from the list below and follow the instructions presented.

 

Internet Explorer

  • Click on the 'Tools' menu from the top of your browser
  • Then scroll down to 'Internet Options'
  • Under the General tab, there is a category called Browsing history
  • Click the Delete... button 

You will be prompted with a selection of checkboxes. Please check only the box for Temporary Internet files and press the delete button at the bottom of the popup.Refresh your browser and reload the application.

 

 

Firefox

  • Click on the orange 'Firefox' logo located on the top, left hand side of your browser window
  • Mouse over History on the right side of the smaller window that displays
  • Select the second option to Clear Recent History

You will be prompted with a selection of check-boxes. Please check only the box for Cache and press the Clear Now button at the bottom of the popup. Refresh your browser and reload the application.

 

 

Google Chrome

  • Select the 'Three Horizontal Lines' icon in the upper right corner of your browser
  • Select 'History' from the menu that opens.
  • Select  'Clear all browsing data'
  • Check the box that says 'Empty the cache' and click 'Clear browsing data'. 
  • Refresh your browser and reload the application.

 

Safari for Mac OS

  • Launch Safari
  • Click the Safari menu and select Empty Cache
  • Click Empty

 

Safari for PC

  • Launch Safari
  • Click the Edit menu and select Empty Cache
  • Click Empty

 

If your game is still experiencing issues after attempting these steps, please try clearing your Flash cache:

  1. To Clear your Flash cache, visit this site: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
  2. You will see the Adobe Flash Player Settings Manager
  3. Click on the last tab to the right (the folder Icon). Within this tab you will see a button, "Delete All Sites."
  4. Click this button and confirm
  5. Reload your game

Some issues may also be resolved by clearing your Java cache:

1. To clear your Java cache, please follow the instructions on this site: http://www.java.com/en/download/help/plugin_cache.xml

2. Reload your game.

 
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