Knowledge Center/Announcements & Policies/Announcements

How do I contact Playdom Support?

zac
posted this on September 22, 2011 05:07 PM

Please Note: You will not be able to contact support until you create and log in to a Playdom.com account. For the best experience, please use Google Chrome or Mozilla Firefox as your browser when creating an account. 

 

- - - Simple Instructions - - -

Log In, then click on the 'Support' button in the menu at the top.

Then Click on the 'Log In to Ask a Question' button at the top right corner.

You will see a Help box appear at the bottom right side of the page.Click on the 'Submit Request' button in this box to bring up the support ticket form.

Fill out all the information requested and submit your ticket.

You should receive a reply from one of our representatives within 72 business hours.

 

- - - Detailed Instructions - - -

 

Step 1: Log In, or Sign Up: Visit www.playdom.com

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If you do not have an account, you can create one now by clicking Sign Up. 

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Step 2: Once you are logged in, Click Support in the menu above. 

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Step 3: You are now in our support site. Click Log In To Ask A Question, in the menu above. 

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Step 4: You are now logged in. Click Submit A Request to make your first ticket. 

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Step 5. Enter the details of your question into the fields below. We will need your game ID, and screenshots of any oddities are helpful. 

Step 6. When you are done, click the submit button at the bottom of the form.

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