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Why is my game not loading?

Rei A.
posted this on June 03, 2010 11:48 AM

Sometimes when you are having trouble loading the game, it may be because you need to clear your cache or are using outdated software. Some players also have better experiences when using different browsers.

If your game does not load or is slow, please try the following:

1) Please try clearing the cache of your Internet browser. (Instructions below)
2) Please ensure you are running the latest version of your browser.
3) Please update your version of Adobe Flash Player and clear Flash cache. (Instructions below)
4) Try playing on a different browser such as Chrome.

 

Browser and Flash Cache

Clearing your cache helps to prevent many loading errors. To clear your cache, select your browser from the list below and follow the instructions presented.

Internet Explorer

  • Click on the 'Tools' menu from the top of your browser
  • Then scroll down to 'Internet Options'
  • Under the General tab, there is a category called Browsing history
  • Click the Delete... button 

You will be prompted with a selection of checkboxes. Please check only the box for Temporary Internet files and press the delete button at the bottom of the popup.Refresh your browser and reload the application.

Firefox

  • Choose the Tools menu from the top of your browser
  • Scroll down and select Clear Recent History

You will be prompted with a selection of check-boxes. Please check only the box for Cache and press the Clear Now button at the bottom of the popup. Refresh your browser and reload the application.

Chrome

  • Select the 'Wrench' icon in the upper right corner of your browser
  • Scroll down and select 'Options'
  • Click on the tab labeled 'Under the Hood'
  • Under the Privacy category, select  'Clear Browsing Data'

Check the box that says 'Empty the cache' and select 'Clear browsing data'. Refresh your browser and reload the application.


If your game is still experiencing issues after attempting these steps, please try clearing your Flash cache:

  1. To Clear your Flash cache, visit this site:http://www.macromedia.com/support/documentation/en/flashplayer/help...
  2. You will see the Adobe Flash Player Settings Manager
  3. Click on the last tab to the right (the folder Icon). Within this tab you will see a button, "Delete All Sites."
  4. Click this button and confirm
  5. Reload your game in Facebook
 
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